Returns & Exchanges Policy

Effective Date: July 4, 2026

At Roves Carts, customer satisfaction is important to us. We strive to provide quality products and reliable service. Please review our Returns & Exchanges Policy before placing an order.

Return Eligibility

We accept return requests for eligible items that meet the following conditions:

The return request is submitted within 14 days of delivery.
The item is unused, unopened, and in its original condition.
The product remains in its original packaging with all included accessories.
Proof of purchase or your order number is provided.

Items that do not meet these requirements may not qualify for a return.

Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns or exchanges for:

Opened or used products
Products with damaged or missing original packaging
Clearance or final sale items
Gift cards
Products damaged due to misuse or improper handling

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

Your order number
A description of the issue
Clear photos of the product and packaging

Once reviewed, we will work with you to provide an appropriate resolution, which may include a replacement, exchange, or refund where applicable.

Exchanges

Eligible products may be exchanged for the same item if it is available.

If the requested item is unavailable, we may offer an alternative solution at our discretion.

Refunds

After your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, refunds will be processed to the original payment method whenever possible. Please allow several business days for your financial institution to complete the transaction.

Shipping charges are generally non-refundable unless the return is due to our error or a verified defective product.